1. Who provides Luximio
Luximio is provided by Luximio B.V., established in the Netherlands and registered with the Dutch Chamber of Commerce (KvK), number 73161721. Our VAT ID is NL002182044B06.
Our business address is Kon. Wilhelminaplein 248, 1062 KS Amsterdam, The Netherlands. For legal correspondence, email legal [at] luximio.com. Replace [at] with @ and remove the spaces when entering the address in your email app. You can also call +31 20 398 6034.
These terms cover both professional/business customers and consumers. A consumer is an individual acting mainly outside their trade, business or profession. Nothing here takes away a consumer’s mandatory legal rights.
2. Access and agreement
The current service is a private beta. A request for access is an enquiry; it does not itself create an account, guarantee admission or start a paid subscription. Access is granted to approved email addresses.
Before a service agreement is concluded, we must make the applicable terms and required information available in a form you can save. Any separately agreed order or beta agreement describes the service and period being supplied. A changed website page does not, by itself, amend an existing agreement.
Use accurate account information and protect your sign-in email and credentials. If you act for an organisation, you must be authorised to bind it. Workspace owners must manage member access and promptly remove access that is no longer appropriate. Tell us promptly about suspected unauthorised access.
3. What the service does
Luximio helps you manage HTTPS links for iOS Universal Links, Android App Links and web fallbacks, with domain configuration, diagnostics and recorded link activity. You remain responsible for configuring your apps, controlling your domains and testing your destinations.
Opening an installed app depends on the device, operating system, browser and correct app/domain configuration. We do not promise that every tap will open an app. Deferred deep linking that recovers a destination after app installation is not currently offered.
Analytics reports describe recorded events, not a guaranteed count of unique people or every app open. A journey may generate several events; app reporting can fail or be unavailable. Beta features may change. No guaranteed uptime percentage or response-time service level is included unless agreed separately, without limiting statutory conformity obligations.
4. Plans and charges
No live payments are taken in the current private beta. Published Starter pricing is information about a future paid offering. Stripe test activity does not constitute a real charge.
The current Free plan allows one app project, 25 published links on a managed domain, and 5,000 detailed events per month. Starter is designed for one project, 1,000 published links, two custom domains and 50,000 detailed events per month. The applicable order and clearly disclosed plan description determine your purchased entitlement; we will not introduce a paid plan or charge without your agreement.
Before any consumer order, we will show the total price including applicable VAT and unavoidable charges, billing frequency, minimum term, renewal conditions and cancellation method. Displayed business prices excluding VAT must not be presented as a consumer’s total price.
At the monthly detailed-event allowance, eligible links continue to resolve while additional detailed analytics pause. There are no automatic overage charges. Limits apply to the workspace; repeatedly creating accounts, rotating links or manipulating subscriptions to evade them is not permitted.
5. Responsible use
You may use the service only for lawful purposes and content you have the right to publish or direct people to. In particular, do not:
- use links for phishing, malware, fraud, unlawful tracking, harassment or infringement of another person’s rights;
- publish passwords, API credentials, sensitive personal information or other secrets in public link paths or destinations;
- impersonate another organisation, misuse a domain or misrepresent a link’s destination;
- probe or bypass another workspace’s access controls, attack the service or circumvent plan and abuse limits;
- send unsolicited bulk messages or use Luximio to disguise harmful or unlawful content.
We may investigate credible abuse reports and take proportionate action to protect users, comply with law and preserve the service. Where practical and lawful, we explain the issue and give you an opportunity to correct it.
6. Your content and personal data
You retain your rights in the content and configuration you provide. You grant us the limited permissions needed to host, store, reproduce and transmit that material to provide the service you request. Published links, destination URLs, app-association files and other material intended to be public may be accessible to anyone who knows the address.
You are responsible for making sure you have the necessary rights and legal basis for customer-controlled personal data. You must provide the required notices and obtain consent where the law requires it. Where Luximio acts as processor, an Article 28 data processing agreement must govern the processing, including instructions, security, subprocessors, assistance and return/deletion. These general terms and our privacy notice do not replace it.
Our own handling of account, support and security data is explained in the privacy policy. A privacy notice does not turn all processing into consent-based processing, and accepting service terms is not consent to optional marketing.
Luximio’s software, branding and documentation remain owned by us or our licensors. Your right to use them is limited to the service agreement and applicable law; mandatory rights and open-source licence terms remain unaffected.
7. Cancellation, suspension and ending access
You may ask to leave the beta by contacting us. Ending access or a subscription is different from requesting erasure of personal data. Tell us separately if you are also exercising a privacy right.
If a paid Starter subscription is introduced and cancelled for the end of a paid period, Starter entitlement continues until that period ends. Free limits then apply: up to 25 eligible links on managed domains may continue serving. Excess links and custom-domain serving are suspended. Stored records and retained historical analytics are not automatically erased by a downgrade. You can choose eligible retained links before the downgrade where that control is available.
We may suspend or terminate access for a material breach, unlawful use, a serious security threat or a legal requirement. We will normally provide notice and a reasonable opportunity to remedy a remediable breach. Urgent action may be necessary where delay risks harm. We will give an explanation where legally permitted and review a challenge you raise.
If we decide to end the beta or discontinue a material service, we will provide reasonable advance notice where possible and explain available options for retrieving your data. You keep all applicable statutory rights to retrieve content, terminate, obtain a remedy or receive a refund. We do not use a general “no refunds” rule to override those rights.
8. Additional consumer rights
If you are a consumer, mandatory rules for distance contracts and digital services apply where their legal conditions are met. This can include certain services supplied in exchange for personal data as well as services supplied for money. Calling a service “beta” does not remove rights that the law grants you.
Withdrawal from a distance contract
Where the statutory right of withdrawal applies, you normally have 14 days from concluding a service contract to withdraw without giving a reason. Missing required withdrawal information may extend that period under the law. You can give a clear statement that you wish to withdraw; use of a particular form is not compulsory.
Starting to use Luximio does not automatically waive that right. If you expressly request performance to begin during the withdrawal period, any proportionate charge and any lawful loss of the right depend on the required information, consent and conditions being satisfied. An ongoing service is not treated as fully performed merely because an account has been opened.
Required refunds will be made within the statutory period and using the legally required method. The required online withdrawal function, model withdrawal information and durable confirmation must be provided for consumer contracts where applicable before that contracting flow is launched. The current enquiry form does not claim to be that statutory online function.
Conformity and remedies
You are entitled to a digital service that meets the agreed and legally required standards, including applicable functionality, compatibility and security updates. If it does not, the law may give you a right to have it brought into conformity and, where the legal conditions are met, a price reduction or termination and reimbursement.
Mandatory consumer rules on renewals, cancellation notice and changes continue to apply. We will not treat silence as consent to a new charge or a loss of a mandatory remedy.
9. Responsibility and remedies
We are responsible for performing our obligations with the care and standards required by the agreement and applicable law. You are responsible for your own apps, destinations, content, credentials and actions within your control. A third-party dependency does not automatically excuse a legal obligation we owe you.
We do not exclude liability that cannot lawfully be excluded, including applicable liability for intentional wrongdoing or deliberate recklessness, or mandatory consumer remedies. This draft does not impose a blanket exclusion of all loss or an arbitrary liability cap.
If a problem occurs, contact us with enough information to investigate, without sending secrets or unnecessary personal data. We will consider the cause, the applicable agreement and your legal rights when deciding the appropriate remedy.
10. Changes to the service or terms
We may need to make changes for security, legal compliance, technical maintenance or service improvements. A materially adverse change to a continuing consumer service is subject to the applicable rules, including a valid contractual basis, clear information, advance notice in a durable form where required, and any right to terminate without charge.
We will explain material proposed contractual changes and their effective date. Posting new wording here does not retrospectively change an existing agreement or replace any required notice, agreement or consumer choice. Price changes for a paid plan must be communicated and implemented under the applicable contract and law.
11. Complaints and applicable law
For a complaint, email legal [at] luximio.com using the email instructions above, and identify the account and issue. You may ask us to review a decision. Written correspondence can also be sent to our business address above.
Dutch law governs the service agreement, subject to mandatory rules that cannot be excluded. If you are a consumer resident in another country, this choice does not deprive you of mandatory protection available under the law that would otherwise apply. You keep the right to use a court available to you under mandatory jurisdiction rules; no exclusive Dutch forum is imposed on consumers.
For personal-data complaints, see your supervisory-authority and judicial-remedy rights in the privacy policy. The relevant consumer authorities can also provide information about consumer rights.