Luximio service terms
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Luximio service terms — version 2026-09-26 These terms apply only when expressly accepted for the relevant agreement. A previous sandbox-preview acceptance is not acceptance of this version. When using sandbox billing, payments and refunds are test records, not real-money transactions. 1. Provider and contact Luximio is provided by Dot Square, an eenmanszaak registered in the Netherlands, KvK 51738856, VAT NL002182044B06. Address: Kon. Wilhelminaplein 248, 1062 KS Amsterdam, The Netherlands. Email: legal [at] luximio.com (replace [at] with @ and remove spaces). Telephone: +31 6 39860349. These terms cover business customers and consumers. A consumer is an individual acting mainly outside their trade, business or profession. Mandatory consumer rights remain unaffected. 2. Agreement and accounts We present these terms before workspace creation and a Starter order. You must expressly accept the applicable version. Posting a new version does not change an existing agreement or backdate acceptance. If acting for a business, you must have authority to bind it. Keep account details accurate, protect your sign-in email and manage team access responsibly. Report suspected unauthorised access promptly. While Luximio is in private beta, admission remains limited to approved accounts. Opening registration or accepting these terms does not itself start a paid subscription. 3. Service and requirements Luximio manages HTTPS links for iOS Universal Links, Android App Links and web fallbacks, with domain configuration, diagnostics and recorded activity. You need an internet connection and a supported modern browser. You are responsible for configuring your apps and domains and testing destinations. App opening depends on the device, operating system, browser and association configuration. Deferred deep linking after app installation is not offered. Analytics describe recorded events, not guaranteed unique people or every app open. No contractual uptime percentage is included; statutory conformity and security-update obligations remain. 4. Plans and subscription Free: one project, 25 published links on a managed hostname and 5,000 detailed events per calendar month. No subscription payment is due for Free. Starter: one project, 1,000 published links, two custom domains and 50,000 detailed events per calendar month. Choose monthly or annual billing. The base price is EUR 9 per month or EUR 90 per year, excluding VAT. With 21% Dutch VAT the totals are EUR 10.89 and EUR 108.90. Applicable VAT depends on billing location and tax status; Stripe Checkout shows your final total, taxes, any discount and payment obligation before you place the order. Renewal is automatic at the selected interval until cancelled. The initial subscription period is one month or one year, as selected. Your confirmation records your order and billing interval. Mandatory rules on renewal, notice, termination and refunds take priority. There are no automatic overage charges. At the event allowance, eligible links keep resolving while additional detailed analytics pause. Limits apply across the workspace. Do not evade limits through repeat sign-ups, rotating links or manipulated subscriptions. 5. Cancellation and withdrawal Use Billing > Manage billing to stop ordinary subscription renewal at the end of the paid period. Starter continues until then. After automatic renewal, consumers may cancel at any time with no more than one month’s notice where the applicable rules require it. If the billing portal offers a later date, submit the request through the online contact form at https://luximio.com/contact or the legal email above. We handle the legally required earlier termination and refund unused prepaid service beyond it. This right is not limited to an annual renewal date. Other mandatory termination and refund rights remain unaffected. If you are a consumer, you may withdraw from your initial distance service contract within 14 days of its conclusion without giving a reason. Missing legally required information can extend that period. Use the prominent Withdraw from contract link in Billing, review your name, contract and confirmation email, then select Confirm withdrawal. You can also send an unequivocal statement by email or post using the contact details above. You do not have to use the model form below. Requests outside the automated window, Free agreements and older agreements can be submitted for review through the same withdrawal page; a date estimate does not remove statutory rights. You may expressly request immediate Starter service during the cooling-off period. Starting to use an ongoing subscription does not waive withdrawal. Our policy for eligible withdrawals is a full refund, including paid VAT, without a deduction for service already supplied. Starter access ends on withdrawal. We process the refund without undue delay and no later than 14 days after being informed, using the original payment method unless you expressly agree otherwise without fees. We acknowledge an online withdrawal by email with its content and submission time. Sandbox refunds are test records only. After Starter ends, Free limits apply: up to 25 eligible managed-hostname links continue serving. Excess links and custom-domain serving are suspended; saved records and historical analytics are not automatically deleted. Choose retained links in Billing. Withdrawal does not reset usage counters or create extra allowances. Ending a Free agreement or requesting erasure is handled through support, separately from subscription cancellation. 6. Model withdrawal form To: Dot Square, Kon. Wilhelminaplein 248, 1062 KS Amsterdam, The Netherlands; legal [at] luximio.com. I/We hereby give notice that I/We withdraw from my/our contract for the supply of the following service: Luximio [Free/Starter, workspace and contract reference]. Ordered on: [date]. Consumer name(s): [name]. Consumer address(es): [address]. Confirmation email: [email]. Date: [date]. Signature(s): [only if sent on paper]. Delete whichever does not apply. 7. Responsible use and content Use the service lawfully and only for content and domains you have rights to use. Do not publish phishing, malware, fraud, unlawful tracking, harassment, secrets or infringing content; impersonate others; attack the service; bypass tenant access or plan limits; or use it to disguise unsolicited bulk messages. We may take proportionate action on credible abuse reports, normally explaining the issue and allowing correction where practical and lawful. Urgent security or legal risks may require immediate action. You retain rights in your content and grant only the permissions needed to store, host and transmit it to provide the service. Public links, destinations and app-association files can be accessed by others. Our software and branding remain ours or our licensors'; mandatory rights and open-source licences remain unaffected. 8. Personal data Our privacy notice explains our processing of account, billing, support and security data. Agreement evidence includes the actor, workspace, accepted version, exact terms, timestamp, purchase classification, service-start request and relevant order and withdrawal records. Acceptance of terms is not privacy or marketing consent. Where we process customer-controlled personal data on instructions, the parties must accept an applicable Article 28 data processing agreement identifying the customer, covered workspaces and processing-provider schedule before relying on it for that processing. The versioned agreement is available at https://luximio.com/dpa and the schedule at https://luximio.com/subprocessors. These terms and the privacy notice do not replace it. Privacy requests are handled through the legal contact; agreement acceptance is not a waiver of data-protection rights. You must provide required notices and obtain any legally required permissions for your use of the service. 9. Remedies, changes and termination We must supply a service meeting agreed and mandatory standards, including applicable functionality, compatibility and security updates. Statutory remedies can include bringing it into conformity, price reduction, termination and reimbursement. We do not exclude liability that cannot lawfully be excluded or impose a blanket no-refund rule. You remain responsible for your apps, destinations and actions within your control. Changes may be needed for security, legal compliance, maintenance or improvements. Materially adverse changes to a continuing consumer service are subject to applicable requirements for a valid basis, clear advance information on a durable medium and termination rights. New terms and prices require the applicable notice and agreement; silence is not agreement to a new charge. Discontinuation or termination will include reasonable notice and data retrieval options where possible, without reducing statutory rights. 10. Complaints and law Contact Dot Square using the details above, identifying your account and issue without including secrets. You may ask for review of a decision. Dutch law applies, preserving consumers' mandatory protections under otherwise applicable law and mandatory jurisdiction rules. No exclusive Dutch forum is imposed on consumers. These terms are provided in English.